Privacy policy

Privacy Policy 

PRIVACY POLICY FOR PREMIUM NUTRITION FOR PETS INC TRADING AS DASH DOG FOOD

Last Updated: 06/01/2026

Thank you for using Premium Nutrition for Pets, Inc, trading as DASH Dog Food. This Privacy Policy describes how information about you is collected, used, and shared by DASH Dog Food, LLC and our subsidiaries and other affiliates (collectively, "DASH Dog Food," "we," "us," or "our") when you access or use the websites linked to this Privacy Policy, or blogs provided by us (collectively, the "Sites") or otherwise interact with us. By using or accessing the Sites in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use, and sharing of your information in the following ways. If you do not consent, you may not use the Sites.

We are constantly working to improve our Sites, so DASH Dog Food reserves the right to change or modify this Privacy Policy at any time and in our sole discretion. If we make material changes to this Privacy Policy, we will post the policy with a new "Last Updated" date at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy whenever you use or access the Sites or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. If you use the Sites after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Remember, your use of the Sites is at all times subject to the Terms of Use, which incorporates this privacy policy and is available at https://www.DASHDogFood.com/terms-of-use/. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

1. What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of personal information that we gather when you are accessing or using our Sites. We gather various types of personal information from our users, as explained in more detail below, and we use this personal information internally in connection with our Sites, including to personalize, provide, and improve our services, to allow you to set up a user account and profile, to contact you, and to fulfill your requests for certain products and services, and to analyze how you use the Sites. In certain cases, we may also share some personal information with third parties, as described below.

Please see our Privacy Snapshot below for a high-level overview of our privacy practices.

1.1 Children's Privacy Protection

Our Sites are not intended for children or minors under the age of sixteen years and do not knowingly collect such information without the permission of a parent or guardian. If you believe that a child has submitted Personal Information on or through one of our Sites without the consent and supervision of a parent or guardian, please contact us at:

support@dashdogfood.com

2. Collection of Information

2.1 Information You Provide to Us

We receive and store information you provide directly to us. For example, we collect information when you register for a DASH Dog Food account, sign up for a subscription, participate in any interactive features of the Sites, subscribe to an email list, participate in a survey, contest, promotion or event, order or purchase Products, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. Certain information may be required to register with us or to take advantage of some of our features. The types of information we may collect include:

  • Account information, such as your name, email address, password, postal address, phone number, subscription, delivery details, and any other information you choose to provide;
  • Dietary information, such as your pet's preferences and restrictions, which we process with your consent when you choose to provide it to us;
  • Transaction information, such as information about the Products you purchase, shipping and delivery information, and information related to returns, refunds, and cancellations. We may also collect and store limited payment information from you, such as payment card type and expiration date and the last four digits of your payment card number; however, we do not collect or store full payment card numbers and all transactions are processed by our third party payment processors;
  • Information about others, such as the names and email addresses of gift recipients when you purchase gifts through the Sites or invite friends or family to try the Sites or Products; and
  • Other information you choose to provide, such as when you participate in a survey, contest, promotion or interactive area of the Sites, or when you request customer support.

2.2 Information We Collect Automatically

When you access or use the Sites, the types of information we may automatically collect about you include:

  • Log Information: When you visit the Sites, our servers automatically record certain log file information, such as your Internet Protocol ("IP") address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked, and other information about your activities on the Sites;
  • Mobile Device Information: We collect information about the mobile device you use to access or use the Sites, including the hardware model, operating system and version, unique device identifiers, and mobile network information; and
  • Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various tracking technologies, including cookies and web beacons, to collect information about you when you interact with our Sites, including information about your browsing and purchasing behavior. Cookies are small data files stored on your hard drive or in device memory that help us improve the Sites and your experience, see which areas and features of the Sites are popular, and count visits. Web beacons are electronic images that may be used in the Sites or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.

2.3 Information We Collect From Other Sources

We may also obtain information about you from other sources and combine that with information we collect through the Sites. For example, we may collect information about you when you post content to our pages or feeds on third party social media sites.

3. Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain, and improve the Sites and Products;
  • Manage your account and send you related information, including confirmations, updates, security alerts, and support and administrative messages;
  • Respond to your comments, questions, and requests and provide customer service;
  • Communicate with you about the Sites, Products, recipes, services, offers, surveys, events, and other news and information we think may be of interest to you;
  • Monitor and analyze trends, usage, and activities in connection with the Sites;
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of DASH Dog Food and others;
  • Personalize and improve the Sites and provide advertisements, content, and features that match your profile or interests;
  • Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
  • Link or combine with information we get from others to help understand your needs and provide you with a better experience; and/or
  • Carry out any other purpose for which the information was collected.

DASH Dog Food is based in the United States, and the information we collect is governed by U.S. law.

4. Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work or perform services on our behalf;
  • From time to time, we may share your information with selected third parties (other than our vendors) for their own marketing purposes. Before doing so, however, we may offer you the opportunity to "opt out" or "opt in" as required by applicable law;
  • When you interact with us on third party social media sites, certain information that you provide may be displayed publicly, such as your name, photos, and other information you choose to provide;
  • In response to a request for information if we reasonably believe disclosure is in accordance with, or required by, any applicable law, rule, regulation, or legal process;
  • If we believe your actions are inconsistent with our Terms of Use or other policies, or to protect the rights, property, or safety of DASH Dog Food or others;
  • Your information may be transferred to a successor organization if, for example, we transfer the ownership or operation of the Sites to another organization, if we merge with or are acquired by another organization, or if we liquidate our assets;
  • Between and among DASH Dog Food and any current or future parent, subsidiary, and/or affiliated company; and
  • With your consent or at your direction.

We also may share aggregated, anonymized, or de-identified information, which cannot reasonably be used to identify you.

DASH Dog Food will only use your mobile number, provided by you, to opt-in to DASH Dog Food's SMS Program specifically for receiving autodialed marketing, transactional, and promotional texts, as stated in Section 11 of the Terms of Use, unless you choose to provide your mobile number for another Service offered by DASH Dog Food.

5. Social Sharing Features

The Sites may offer social sharing features and other integrated tools (e.g., Facebook, Instagram, and TikTok buttons), which let you share actions you take on the Sites with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

6. Advertising and Analytics Services

In addition to the cookies we deliver to your computer or mobile device through our Sites, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. Other third parties may deliver cookies to your computer for the purpose of tracking your online behaviors across non-affiliated websites and delivering targeted advertisements either on our Sites or on other websites.

You have choices about the collection of information by third parties on our Sites. Please see "Your Choices" below for opt-out links and options.

7. Customized Ad Campaigns

We may also work with third party social media sites and other online advertising platforms, such as Facebook and Shopify, to serve ads to you as part of a customized campaign, including as part of a targeted audience, unless you notify us that you prefer not to have information about you used in this way.

8. Affiliated Businesses

In certain situations, businesses or third party websites we are affiliated with may sell or provide products or services to you through or in connection with the Sites. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else.

9. Security

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

DASH Dog Food takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to or from us over the Internet.

10. Data Retention

We intend to retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or a related and compatible purpose consistent with the average consumer's expectation, and to comply with applicable laws and regulations. We consider the following criteria when determining how long to retain personal information: why we collected the personal information; the nature of the personal information; the sensitivity of the personal information; our legal obligations related to the personal information; and risks associated with retaining the personal information.

11. Your Choices

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

11.1 Account Information

You may add, update, correct, or modify information about you at any time by logging into your online account or by emailing us at support@dashdogfood.com. If you have any questions about viewing or updating information we have on file about you, please contact us by email at support@dashdogfood.com.

11.2 Account Deactivation

If you wish to deactivate your account, please email us at support@dashdogfood.com, but note we may continue to store information about you as required or permitted by law or for legitimate business purposes.

11.3 Opt-Out Links

To opt-out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout

To opt-out of certain ad functions, please visit: https://youradchoices.com/control

11.4 Cookies

If you prefer, you can set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Sites.

11.5 Information Requests

We offer you choices that affect how we handle your information. Depending on your location and the nature of your interactions with our Services, you may request the following regarding your information:

Right to Know and Right to Access — You may request certain information we have collected about you.

Right to Delete — You may request that we delete certain personal information that we have collected.

Right to Correct — You may request that we correct any inaccurate personal information we may retain about you.

Right to Opt-Out of the Sale and Sharing of Your Personal Information — You may opt-out of the sale and sharing of your personal information with third parties.

Right to Non-Discrimination — You have the right to exercise the above rights, and we will not discriminate against you for exercising these rights.

To submit a request, please email us at legal@dashdogfood.com. To appeal a decision, please email us at appeals@dashdogfood.com.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

legal@dashdogfood.com

PO Box # 610069 Newton Highlands, MA 02461

13. Privacy Snapshot

The Privacy Snapshot charts showing categories of personal information collected, sources, business purposes, and third-party disclosures should be updated to reflect DASH Dog Food's current data practices. Please work with your legal counsel to complete these tables before publishing.

Sensitive Personal Information We Collect and Disclose 

The chart below shows the categories of sensitive personal information we may collect; examples of sensitive personal information in each category; types of sources from which each category of sensitive personal information is collected; the business purposes for which each category of sensitive personal information is collected; and the types of Vendors or Third parties with whom that category of sensitive personal information is shared. As this chart shows, we may disclose certain personal information to Vendors for business purposes and we do not share or sell sensitive personal information to Third Parties.